Returns, Exchanges & Refunds
We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused and sellable condition within 14 days of the date on your receipt.
We aim to process all returns within 7 days of us receiving the goods back in our warehouse. However, please make sure that you complete your returns form in full before sending your order back to us as this will help to avoid any delays and speed up the returns process.
For information on refunds, please see our Terms and Conditions
Free UK Returns
You can return your order to us for free by following the simple instructions in our returns portal.Create a Return
Fill out the returns form you received with your order, repackage the items with the form and return your parcel using your local postal service to the address below:
Kings Will Dream
Website Returns Department
Touchet Hall Rd
Stakehill Industrial Estate
Please keep hold of the receipt that they give you, as this is your proof of postage. Make sure your items are secure and properly labelled to ensure they get back to us safely. You will be responsible for the cost of returning the item(s) to us.
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however, all refunds will be processed within 30 working days. Once your order has been refunded you will receive a notification via email.
For information on refunds please see our Terms and Conditions
If for any reason your order arrives and it’s not the right size, then don’t worry, you can exchange it for another size. Simply follow the above guide on how to return and send everything back to us by post using a service listed above. Please be aware that we can only exchange the same product for an alternative size. Unfortunately, we can only offer exchanges within the UK.